DocketDrafter Terms of Service

These Terms of Service (the "Terms") govern access to and use of the services provided by Avize LLC, d/b/a DocketDrafter ("DocketDrafter," "we," "us," or "our"). By creating an account, checking a box indicating acceptance, accessing or using the Services, or using the Services on behalf of an organization, you agree to these Terms.

If you are using the Services on behalf of a law firm, company, or other organization, you represent that you have authority to bind that organization. In that case, "Customer," "you," and "your" refer to that organization and its authorized users.

1. Services

DocketDrafter provides software, hosted workflows, playbooks, document automation, document formatting, rendering, and related services for legal professionals (the "Services"). The Services may include pleading formatting, DOCX/PDF rendering, firm-specific formatter profiles, playbooks, workflow automations, and other legal-document tools.

The specific Services, fees, subscription terms, included users, playbook scope, templates, implementation work, and other commercial terms for paid use are set forth in a checkout session, electronic purchase flow, order summary, quote, invoice, statement of work, or other ordering document or electronic record accepted by Customer (each, an "Order"). Customer accepts an Order by completing checkout, submitting payment, electronically accepting the Order, or otherwise taking an action that the Order identifies as acceptance. If an Order conflicts with these Terms, the Order controls for that Customer and only for the subject matter of that Order.

If you have a separate written agreement with DocketDrafter that expressly governs your use of the Services, that agreement controls for the services covered by it.

We may add, modify, suspend, or discontinue features, templates, playbooks, integrations, model providers, subprocessors, and other parts of the Services from time to time. We do not guarantee that any specific feature or template will remain available.

2. Eligibility And Accounts

The Services are intended only for licensed attorneys and law-firm personnel acting under the supervision of licensed attorneys. You may not use the Services unless you are a licensed attorney or have been authorized by a licensed attorney to use the Services for professional legal work.

Each user must use their own account credentials. You may not share login credentials or allow unauthorized users to access the Services. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials.

A paid seat is required for each individual who directly accesses or uses DocketDrafter's drafting workspace, Playbooks, document tools, or other paid user functionality. DocketDrafter may permit administrative users to access an account solely to accept agreements, manage billing, manage users, or perform other administrative functions. An administrative user does not consume a paid seat unless that user accesses or uses paid drafting functionality.

No DocketDrafter account or paid seat is required merely to receive, read, print, sign, comment on, revise, or return an exported DOCX or PDF outside the Services. Customer may share exported documents with clients, co-counsel, experts, and other reviewers in the ordinary course of legal work. A person who directly accesses Customer's DocketDrafter workspace must have an authorized individual account and, unless limited to administrative functionality, a paid seat associated with Customer's firm.

DocketDrafter may create, provision, manage, or disable accounts for Customers. DocketDrafter personnel may access Customer accounts, Customer Content, playbooks, drafts, outputs, logs, and usage information for onboarding, setup, support, troubleshooting, quality assurance, security, service operation, and enforcement of these Terms.

3. Free Trials

DocketDrafter may offer free trials or evaluation access. Free trials are provided at our discretion and may be limited by duration, users, templates, playbooks, document types, file size, number of renders, rate limits, or other usage limits.

We may suspend, limit, or terminate a free trial at any time, with or without notice, for any reason. Free trials are provided "as is" and without any service-level, support, availability, or feature commitments.

Unless we state otherwise in writing, free-trial users may use outputs from the Services in real legal work only after attorney review and approval as required by these Terms.

4. Payment And Orders

Fees, billing cadence, payment method, renewal terms, due dates, included users, included templates, playbook scope, setup fees, implementation fees, subscriptions, usage fees, trials, discounts, and other commercial terms are set forth in the applicable Order. Prices, trials, discounts, and other commercial terms may vary between Customers.

Customer may purchase additional Services, playbooks, templates, implementation work, or other work through an Order accepted by Customer. Fees and scope for additional purchases are as stated in the applicable Order.

Seat increases take effect immediately and may be prorated for the remainder of the current billing period. Seat decreases take effect at the beginning of the next billing period, subject to the number of paid seats then in use.

If Customer provides a payment method, Customer authorizes DocketDrafter and its payment processors to charge that payment method for all amounts due according to the applicable Order, including recurring subscription charges following any disclosed trial period. If Customer pays by invoice, invoices are due according to the applicable Order.

Fees are non-refundable except as required by law or under an applicable Promotional Offer. "Promotional Offer" means a trial, refund right, money-back guarantee, discount, or other special commercial term that DocketDrafter makes available to Customer in an Order, checkout page, written proposal, written sales communication, or offer published on a DocketDrafter website.

A Promotional Offer applies only if DocketDrafter made the offer available to Customer before or at the time of purchase. The eligibility requirements, duration, refund scope, request method, and other conditions stated in the Promotional Offer are incorporated into Customer's Order. DocketDrafter may modify or discontinue Promotional Offers prospectively, but doing so will not alter a Promotional Offer already accepted by Customer. Unless the applicable Promotional Offer states otherwise, a Customer may use a Promotional Offer only once per firm.

Unless an Order expressly states otherwise, paid subscriptions are billed monthly and automatically renew for successive one-month billing periods. Customer may cancel at any time. Cancellation takes effect at the end of the then-current paid billing period, Customer retains access through that date, and no further renewal charge will be made. Except under an applicable Promotional Offer or as required by law, cancellation does not entitle Customer to a prorated refund for the current billing period.

If any undisputed amount is overdue, DocketDrafter may suspend or terminate access to the Services after notice. Customer is responsible for all taxes, duties, and governmental charges associated with its purchase, other than taxes based on DocketDrafter's net income.

DocketDrafter may change subscription fees by providing Customer at least ninety (90) days' advance electronic notice. A price change will take effect at the first renewal of the applicable subscription term occurring after the notice period. A price change will not apply retroactively or during a subscription term that has already begun. If Customer does not agree to the new price, Customer may cancel the affected subscription effective at the end of its then-current subscription term. This provision does not override any fixed-price period expressly stated in an applicable Order.

An update to these Terms does not by itself change the pricing, billing cadence, subscription commitment, or other customer-specific commercial terms stated in an accepted Order.

5. Playbooks And Ownership

"Playbook" means a configuration, template set, formatter profile, workflow, instruction set, legal-knowledge layer, issue catalog, rule bank, evaluation rubric, drafting pattern, code repository, or other structured asset used with or through the Services.

"Customer Materials" means materials submitted or provided by or on behalf of Customer. "Customer-Specific Materials" means custom Playbook materials created specifically and uniquely for Customer under an Order, including Customer-specific instructions, context, notes, formatting preferences, templates, modifications, annotations, and compilations. "Customer Playbook" means the Playbook maintained for Customer, which may combine Customer Materials, Customer-Specific Materials, DocketDrafter Materials, and public or third-party materials. "DocketDrafter Materials" means the Services and all materials created for general, public, shared, free-trial, reusable, or multi-customer use, including DocketDrafter's platform, software, house templates, standard Playbooks and packages, reusable components, rendering engine, orchestration code, scripts, libraries, system prompts, build tools, quality-assurance methods, test harnesses, infrastructure, model-routing logic, documentation, methods, workflows, and improvements to them.

As between the parties, Customer retains ownership of Customer Materials and owns Customer-Specific Materials and generated outputs created specifically for Customer. To the extent DocketDrafter acquires ownership rights in Customer-Specific Materials created under an Order, DocketDrafter assigns those rights to Customer upon payment of the applicable fees. Customer ownership is subject to DocketDrafter's ownership of DocketDrafter Materials and to rights in public and third-party materials.

As between the parties, DocketDrafter owns the Services and DocketDrafter Materials. DocketDrafter Materials remain DocketDrafter property when incorporated into, referenced by, modified for, or used with a Customer Playbook. DocketDrafter may continue to use, license, sell, maintain, and improve DocketDrafter Materials for other customers.

Customer may customize DocketDrafter Materials as permitted through the Services. Customer owns its original Customer-specific modifications and additions, but does not acquire ownership of the underlying DocketDrafter Materials. Subject to these Terms and the applicable Order, DocketDrafter grants Customer a non-exclusive, non-transferable license during the applicable subscription term to use DocketDrafter Materials made available under its Order as part of Customer's authorized use of the Services and Customer Playbook.

Statutes, court rules, judicial opinions, official forms, and other public-domain or public-law materials remain subject to their existing legal status. Third-party materials remain subject to applicable third-party rights and licenses. Customer and DocketDrafter may each own their respective original annotations, selection, arrangement, implementation, or other protectable contributions to those materials, but neither party acquires ownership of an underlying public or third-party material merely by including it in a Playbook.

Customer Playbooks are private to Customer. DocketDrafter will not make Customer Materials or Customer-Specific Materials available for use by, or visible to, another DocketDrafter customer without Customer's permission.

Customer grants DocketDrafter a non-exclusive, worldwide, royalty-free license to use, host, copy, process, modify, display, and transmit Customer Content and Customer Playbooks as reasonably necessary to provide, configure, maintain, support, test, secure, and troubleshoot the Services, fulfill an Order, and comply with law.

DocketDrafter may use generalized knowledge, skills, ideas, facts, concepts, methods, experience, market insights, formatting and workflow patterns, legal and procedural knowledge, public-law rules, and know-how learned or retained while providing the Services to develop, improve, sell, and market its products and services. DocketDrafter will not use this right to disclose Customer Confidential Information, identifiable client or matter information, Customer work product, or distinctive Customer-authored expression. Public facts, laws, court rules, procedures, filing practices, and official forms do not become Customer-owned merely because they were identified or discussed during an engagement.

Customer may not use any Playbook, exported Playbook, DocketDrafter Materials, or the Services to build, train, support, or assist a competing product or service. Customer may not provide DocketDrafter Materials to a DocketDrafter competitor. A Customer's ownership of Customer-Specific Materials does not permit Customer to copy, redistribute, sublicense, or provide underlying DocketDrafter Materials except as expressly authorized by DocketDrafter.

If Customer or any user provides suggestions, comments, ideas, corrections, requests, or other feedback about the Services ("Feedback"), DocketDrafter may use that Feedback for any purpose without restriction, obligation, or compensation. Feedback does not include Customer Content, Customer Confidential Information, or Customer-owned Customer-Specific Materials.

6. Customer Content

"Customer Content" means all data, text, documents, templates, exemplar materials, draft text, instructions, prompts, files, client or matter information, Customer Playbooks, and other content submitted to, uploaded to, stored in, or processed through the Services by or on behalf of Customer, and all outputs generated from that content.

Customer represents and warrants that it has all rights, permissions, consents, and authority necessary to submit Customer Content to the Services and to use the Services as contemplated by these Terms. Customer is responsible for the accuracy, legality, content, and use of Customer Content.

Customer may not submit payment card data except through our approved payment processor. Customer may not submit protected health information under HIPAA, biometric or genetic data, sealed or restricted materials, protective-order materials, or other highly sensitive or regulated data unless DocketDrafter has expressly agreed in writing that such data may be submitted. Customer is responsible for configuring and using any third-party AI tool, agent, plugin, or integration selected and operated by Customer so that it does not send prohibited data or any data Customer is not authorized to provide to DocketDrafter. DocketDrafter is responsible for configuring the AI tools and service providers that DocketDrafter selects and operates in accordance with DocketDrafter's obligations under these Terms.

7. Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other that is designated confidential or reasonably should be understood to be confidential given its nature and the circumstances of disclosure. Customer Content, Customer-specific Playbooks, draft text, uploaded documents, exemplar documents, firm templates, rendered outputs, client and matter details, and non-public account information are Customer Confidential Information.

The receiving party will use reasonable care to protect the disclosing party's Confidential Information and will use it only for purposes permitted by these Terms. The receiving party may disclose Confidential Information to employees, contractors, advisors, service providers, and subprocessors who need access for permitted purposes and are bound by confidentiality obligations.

Confidential Information does not include information that is publicly available without breach of these Terms, already known without restriction, independently developed without use of the Confidential Information, or rightfully received from a third party without restriction.

The receiving party may disclose Confidential Information if required by law, subpoena, court order, or legal process, provided it gives advance notice where legally permitted.

8. No Training On Customer Data

DocketDrafter will not use Customer Content to train general-purpose artificial-intelligence models and will use AI service providers and configurations under which Customer Content is not used to train general-purpose artificial-intelligence models. DocketDrafter may process Customer Content through AI models, coding tools, and other service providers as reasonably necessary for the permitted purposes described in these Terms. Processing Customer Content to provide the Services does not constitute model training for purposes of these Terms.

DocketDrafter may use Usage Data to operate, maintain, secure, support, analyze, and improve the Services. "Usage Data" means information about access to and use of the Services, such as feature usage, render counts, timestamps, session information, performance data, error logs, and aggregated or deidentified analytics. Usage Data does not include Customer Content.

9. Third-Party Services

The Services may rely on third-party hosting providers, payment processors, AI models, software, and other service providers selected by DocketDrafter. DocketDrafter is responsible for its use of those providers in accordance with DocketDrafter's obligations under these Terms, but does not control and is not responsible for outages, changes, acts, or omissions of third-party services beyond DocketDrafter's reasonable control.

Customer may also use the Services with browsers, Microsoft Word, e-filing systems, AI tools, and other third-party products selected or operated by Customer. DocketDrafter subscription fees do not include subscriptions to Claude, ChatGPT, Microsoft 365, legal-research services, or other third-party products. Customer is responsible for obtaining and paying for the third-party products it chooses to use with the Services. DocketDrafter is not responsible for Customer's use of those products, which is governed by the applicable third party's terms and policies.

DocketDrafter and its authorized personnel may access and process Customer Content as reasonably necessary for onboarding, configuration, implementation, maintenance, testing, quality assurance, support, troubleshooting, security, and operation of the Services. DocketDrafter may use service providers, including AI models and coding tools, to process Customer Content for those purposes, subject to DocketDrafter's confidentiality and data-use obligations under these Terms.

DocketDrafter may change model providers, subprocessors, hosting providers, and other vendors from time to time.

10. No Legal Advice; Attorney Review Required

DocketDrafter is not a law firm and does not provide legal advice. The Services, Playbooks, templates, outputs, and any related information are tools for legal professionals and do not create an attorney-client relationship between DocketDrafter and Customer, any user, or any Customer client.

Customer remains solely responsible for all legal advice, professional judgment, filings, service, deadlines, court submissions, client communications, and legal work. Customer and its users must carefully review, verify, and approve all outputs before filing, serving, sending to a client, or relying on them.

DocketDrafter does not verify legal sufficiency, court-rule compliance, local-rule compliance, filing requirements, deadlines, citations, facts, party names, venue, signatures, exhibits, legal arguments, or legal strategy. DocketDrafter is not responsible for court rejection, e-filing issues, formatting rejection, missed deadlines, incorrect captions, incorrect parties, incorrect signatures, citation issues, sanctions, disciplinary issues, malpractice claims, adverse rulings, or other professional-liability matters.

Outputs may contain errors, omissions, formatting issues, layout issues, numbering errors, table errors, caption errors, pagination errors, conversion errors, DOCX/PDF rendering errors, or other defects. Templates and Playbooks may not reflect every judge, court, local rule, filing-system requirement, or local practice.

11. Acceptable Use

Customer and its users may not:

1. use the Services in violation of law, court order, ethical rule, professional obligation, or third-party right;
2. submit content Customer does not have the right to use or disclose;
3. use the Services for any purpose outside professional legal work by or under the supervision of a licensed attorney;
4. share credentials or permit unauthorized access;
5. reverse engineer, decompile, disassemble, scrape, copy, or attempt to derive source code, system prompts, methods, or non-public functionality of the Services;
6. use automated or programmatic methods to extract data or outputs except through interfaces we provide;
7. interfere with, overload, disrupt, or compromise the Services;
8. bypass rate limits, access controls, security measures, or usage limits;
9. use the Services or any Playbook to build, train, support, or assist a competing product or service;
10. submit malware, harmful code, or security-testing content without written permission;
11. use the Services in a way that creates legal, security, operational, reputational, or business risk for DocketDrafter.

12. Reasonable Use

Plans described as "unlimited" do not impose a stated per-document charge or fixed cap on the number of cases, documents, or revisions used for Customer's ordinary internal legal work. Unlimited use remains subject to these Terms, technical constraints, available storage and processing capacity, supported file formats and file-size limits, and reasonable-use protections.

Customer may not use the Services for automated bulk processing unrelated to its ordinary legal work, resale or service-bureau use, benchmarking or load testing without permission, credential sharing, circumvention of seat requirements, generation of excessive duplicate or non-legal content, cryptocurrency mining, model training, or activity that materially degrades the Services or imposes costs grossly disproportionate to normal professional use.

If Customer's usage is unusually intensive or materially affects the Services, DocketDrafter will ordinarily contact Customer to discuss the usage and a reasonable solution before restricting paid access. DocketDrafter may apply temporary technical limits immediately when reasonably necessary to protect security, service availability, other customers, or third-party systems. DocketDrafter will not impose additional usage fees without Customer's agreement.

13. Suspension And Termination

Customer may stop using the Services at any time. Cancellation, renewal, and payment obligations for paid Services are governed by the applicable Order.

DocketDrafter may suspend, limit, or terminate free-trial access at any time, with or without notice, for any reason.

DocketDrafter may suspend or terminate any account or paid Services immediately if Customer or any user violates these Terms, fails to pay amounts due, creates a security risk, misuses the Services, submits prohibited data, uses the Services outside permitted legal-professional use, uses the Services to assist a competitor, or otherwise creates legal, security, operational, reputational, or business risk for DocketDrafter. Unless DocketDrafter states otherwise, no refund is owed for termination or suspension for cause.

DocketDrafter may terminate paid Services for convenience or business reasons by providing notice. If DocketDrafter terminates paid Services for convenience and not for Customer breach, DocketDrafter will refund unused prepaid fees for the then-current billing period. DocketDrafter will not refund prior months, earned fees, or implementation work except as expressly stated in an Order.

Upon termination, Customer's right to access the Services ends. For paid Customers, DocketDrafter will allow Customer to request, for 30 days after termination, a snapshot of the then-current files maintained in Customer's Customer Playbook, unless amounts remain unpaid, export would violate law or these Terms, or export would create a material security or legal risk. The snapshot does not include version-control history, branches, tags, issues, audit logs, service metadata, credentials, secrets, or security-sensitive information.

A snapshot may contain references to or depend on DocketDrafter Materials, private packages, third-party services, or other components that are not included or available after termination. DocketDrafter does not represent or warrant that a snapshot will operate independently of the Services. Providing a snapshot does not transfer ownership of DocketDrafter Materials or grant continued access to the Services, private package registries, infrastructure, or proprietary components.

DocketDrafter may delete Customer Content after termination according to its retention practices, unless law requires otherwise.

14. Warranties And Disclaimers

Customer represents and warrants that it has authority to enter into these Terms, that it has all rights necessary for Customer Content, and that its use of the Services will comply with applicable law, court rules, professional obligations, and these Terms.

THE SERVICES, FREE TRIALS, PLAYBOOKS, TEMPLATES, OUTPUTS, AND RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCKETDRAFTER DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, ERROR-FREE OPERATION, AND RESULTS.

DOCKETDRAFTER DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, AVAILABLE, OR FREE FROM DEFECTS, OR THAT OUTPUTS WILL BE COMPLETE, ACCURATE, COURT-COMPLIANT, OR ACCEPTED BY ANY COURT OR FILING SYSTEM.

15. Indemnification

Customer will defend, indemnify, and hold harmless DocketDrafter and its affiliates, officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

1. Customer Content;
2. Customer's templates, documents, instructions, playbooks, filings, outputs, or client data;
3. Customer's use of or reliance on the Services or outputs;
4. Customer's breach of these Terms or an Order;
5. Customer's violation of law, court rules, professional obligations, or third-party rights;
6. claims by Customer's clients, users, or third parties arising from Customer's legal work, filings, outputs, or use of the Services.

For paid Customers only, DocketDrafter will defend Customer against a third-party claim alleging that the DocketDrafter platform, when used as authorized under these Terms, infringes that third party's U.S. copyright, trademark, or patent, and will indemnify Customer for damages finally awarded or agreed in settlement by DocketDrafter. DocketDrafter has no obligation for claims arising from Customer Content, Customer Playbooks, Customer templates, Customer instructions, outputs, public law, court forms, third-party services, modifications not made by DocketDrafter, or use not authorized by these Terms. DocketDrafter may resolve an infringement claim by procuring continued use rights, modifying the Services, replacing the Services, or terminating the affected Services and refunding unused prepaid fees.

The indemnified party must promptly notify the indemnifying party of the claim, reasonably cooperate, and allow the indemnifying party to control the defense and settlement, provided that no settlement may impose non-monetary obligations or admissions on the indemnified party without consent.

16. Limitation Of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCKETDRAFTER WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, REPUTATIONAL HARM, PROFESSIONAL LIABILITY, SANCTIONS, DISCIPLINARY ACTIONS, ADVERSE LEGAL OUTCOMES, MALPRACTICE CLAIMS, COURT REJECTIONS, OR COSTS OF SUBSTITUTE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCKETDRAFTER'S TOTAL LIABILITY FOR FREE TRIALS AND FREE SERVICES IS ZERO DOLLARS ($0).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCKETDRAFTER'S TOTAL LIABILITY FOR PAID SERVICES WILL NOT EXCEED THE AMOUNTS CUSTOMER PAID TO DOCKETDRAFTER FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

The limitations in this section apply regardless of legal theory, whether in contract, tort, negligence, strict liability, warranty, or otherwise, and even if a remedy fails of its essential purpose.

17. Privacy And Security

DocketDrafter's Privacy Policy describes how we collect and use personal information. Customer Content is handled under these Terms and any applicable Order or data-processing agreement.

DocketDrafter uses reasonable administrative, technical, and organizational measures designed to protect Customer Content. Customer acknowledges that no service is completely secure and that use of internet-based services involves risk.

17. Changes To These Terms

DocketDrafter may update these Terms from time to time by posting an updated version. Unless otherwise stated, updates apply prospectively when posted or on the stated effective date.

If an update materially and adversely affects an existing paid Customer's rights or obligations, DocketDrafter will provide electronic notice, and the update will apply to that Customer beginning with its next subscription renewal after notice. Continued use of the Services after the applicable effective date constitutes acceptance of the updated Terms.

DocketDrafter may make an update effective immediately upon notice where reasonably necessary to comply with law, address security or fraud, prevent abuse, or protect the Services, DocketDrafter, Customers, or third parties. An update to these Terms does not by itself alter customer-specific commercial terms stated in an accepted Order.

18. Marketing

DocketDrafter may use generalized, aggregated, or deidentified insights concerning customer needs, workflows, experiences, Feedback, and use of the Services for product development, research, sales, and marketing. DocketDrafter may quote or paraphrase deidentified Feedback, provided it does not identify Customer, any user, client, or matter, disclose Customer Confidential Information, or materially misrepresent the Feedback.

DocketDrafter may use anonymized or aggregated usage statistics, such as number of documents rendered or general time-savings estimates, provided the information does not identify Customer, its clients, or specific matters. DocketDrafter will not use Customer's name, logo, or an attributable testimonial in marketing without Customer's permission.

19. Notices

Legal notices to DocketDrafter must be sent to tommy@docketdrafter.com. Privacy and data requests should also be sent to tommy@docketdrafter.com.

DocketDrafter may send notices to the email address associated with Customer's account or Order. Notices are effective when sent, unless the notice states otherwise.

20. Governing Law And Disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

The parties consent to the exclusive jurisdiction and venue of the state courts located in Travis County, Texas, and the United States District Court for the Western District of Texas, Austin Division, for any dispute arising out of or related to these Terms, the Services, or any Order.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO TRIAL BY JURY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY AGREES THAT DISPUTES WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.

21. General Terms

Neither party may assign these Terms without the other party's consent, except that DocketDrafter may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, financing, sale of assets, or similar transaction.

DocketDrafter may use subcontractors and service providers to provide the Services.

Neither party will be liable for delay or failure to perform due to events beyond its reasonable control, except payment obligations.

If any provision of these Terms is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. These Terms, together with any applicable Order and incorporated policies, are the entire agreement between the parties regarding the Services.